How To Troubleshoot Amazon Echo Not Connecting To Netgear Ex2700?

Wi-Fi connection is essential for Amazon Echo in order to connect it to real-time interaction with users. Without a Wi-Fi connection, it will act as a Bluetooth speaker. We can say that all the amazing features are dependent on internet connection.

Unfortunately, there are some Amazon Echo, dot and Tap users who are getting the problem in connecting their device to the Netgear Ex2700 setup or to the Wi-Fi network. If you are among them who are facing this issue, then must read the steps.

We are mentioning the 7 ways to help you in connecting the Amazon Echo to the Wi-Fi network without any problem.

  1. Restart Wi-Fi router and Echo: Before proceeding to further fix, you must restart your Echo and Netgear Ex2700. To restart the devices, you can unplug the modem and Echo and restart again.
  2. Connect Wi-Fi properly: Setting up the Echo can be confronting if the Wi-Fi started working abnormally. We recommend you to set up Echo first, then connect it to Wi-Fi.
  3. Connect to a right wireless network: If you have more than one wireless networks available at home, then pick out the one that works properly. If you have linked Echo to both, then disconnect it and connect to the one. To check the network you are connected to, follow the steps given here as under:
  • Open the Alexa app connected to the Echo on the device.
  • Click on ‘Echo’ and Alexa followed by your device.
  • You will be directed to the Echo device settings. Check the Wi-Fi name under the Wi-Fi network option.

Note: It is important to mention here that you can’t click on ‘Forget network’ option.  You can either turn off the router or reset the Echo from starting.

  1. Update Wireless network password: Entering incorrect passwords may create a Wi-Fi issue. If someone else other than you has changed the password recently, then update the password from Echo too. The process to enter the new password is the same as the one we discussed in the previous step.
  2. Delete saved passwords from Amazon: Amazon keeps on remembering the passwords you entered. To make it easier for the Echo to switch to different devices, you need to forget the wireless passwords and set up the ‘Alexa app’ again. We hope everything will be fine after this. Follow the below-mentioned steps delete the saved password:
  • Open Amazon website and click on ‘Manage content and devices’ from the login screen.
  • Go to ‘Preferences’ from the top of the page.
  • Under Preferences, go to small down arrow given next to save password and Hit ‘Delete’ button.
  1. Unhide Wireless network: In case the Wi-Fi network is hidden or you are not able to connect to the Echo device, then first make it unhidden and try connecting the Echo again.
  2. Update Alexa app: If you are using the obsolete version of Alexa app, then this may be the reason behind the problem. You must update the Alexa app from the Amazon website or from the app store and try connecting it to the Netgear Ex2700 setup range extender.

Leave a Reply

Your email address will not be published. Required fields are marked *